Refund Policy
Last updated: May 26, 2026
Draft notice: this policy is a starting point and has not been finalized by counsel.
Plain-English version
- You change your mind before we've started printing: full refund, no questions.
- Our printer messed up your print: we reprint at our cost, or refund if you prefer.
- Your file has issues we couldn't catch in pre-checks: we contact you before charging more or proceeding.
- You don't like how the model came out (but it matches your file): no refund. We can offer a paid re-print with revised parameters.
- Shipping was lost or damaged: we'll work with the carrier and either reprint or refund.
Detailed terms
Before production starts
Full refund to the original payment method on request. Email orders@theprintedbay.com with your order ID (format TPB-...). Refund typically posts within 5-10 business days depending on your card issuer.
Print failure caused by us
If a print fails due to operator error, slicer settings, or equipment issues on our side, we will reprint at our cost or — if you prefer — refund the print portion of your order in full. Shipping is non-refundable unless the original package was never shipped.
Issues in your file
Our auto-quote checks for basic printability but cannot catch every problem. If we identify a serious issue (non-manifold mesh, hidden internal voids that would trap resin, scale-related instability, walls too thin to survive cleaning, etc.) we will pause your order and email you to:
- Confirm whether to proceed as-is at your risk, or
- Cancel for a full refund, or
- Send a revised file.
No additional charges are added without your explicit confirmation.
50/50 deposits
For invoices billed as 50% deposit + 50% before shipment: the deposit is fully refundable if cancelled before we begin printing. After we start printing, the deposit covers cost-of-goods and is non-refundable except in the case of a print failure caused by us. The final 50% is only charged once production is complete and quality check passes; if you decline at that point the print is yours but you forfeit the deposit and we keep the print.
After shipping
We do not issue refunds for changed minds after shipment. If the part arrives damaged or you can demonstrate a defect, contact us within 14 days of delivery with photos and we will arrange a reprint or partial refund.
Custom and bespoke jobs
Jobs submitted via the /share-project portal, modeled to your spec, or otherwise non-stock, are non-refundable once production starts, except for our own print failures.
Chargebacks
Please contact us first. We aim to resolve issues directly and quickly. A chargeback filed without first contacting us may forfeit your eligibility for a reprint or store credit.
How to request a refund
Email orders@theprintedbay.com with your order ID and a brief description. We typically reply same day. Approved refunds are processed via Stripe to the original payment method.
See also: Terms of Service · Privacy Policy