The Printed Bay – Custom 3D Printing Service ChicagoTHE PRINTED BAY
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Terms of Service

Last updated: May 26, 2026

Draft notice: these terms are a starting point and have not been finalized by counsel. By using the service you also agree to whatever the final attorney-reviewed terms say once they replace this draft.

1. The agreement

These Terms of Service ("Terms") govern your use of The Printed Bay (the "Service"), operated by TETECARE LLC, an Illinois limited liability company ("we", "us", "our"). By uploading a file, requesting a quote, or placing an order you agree to these Terms.

2. What we do

We provide on-demand 3D printing services, primarily resin printing on hobby-class equipment, from our facility in Des Plaines, Illinois. Output quality is appropriate for prototypes, tabletop pieces, and decorative parts. Prints are not certified for safety-critical, structural, food-contact, medical, or load-bearing applications.

3. Customer responsibility for uploaded files

You represent and warrant that:

  • You own the intellectual property in any file you upload, or you have explicit license to have it printed.
  • The file does not infringe any third party's copyright, trademark, patent, or other rights.
  • The model does not depict or enable the manufacture of: functional firearms or firearm components; controlled weapons; counterfeit currency, government identification or trademarked logos used to deceive; child sexual abuse material; or anything illegal under applicable U.S., Illinois, or local law.
  • You will not request prints intended for end-use in safety-critical applications (medical devices, automotive structural parts, aerospace, life-support).

We reserve the right to refuse, cancel, or decline to fulfill any order at our sole discretion. If we refund a declined order we will issue the refund to the original payment method.

4. Intellectual property

You retain all intellectual property rights in the files you upload. We claim no ownership over your designs. We use uploaded files solely to fulfill your order and may retain a copy for the duration of the order plus a reasonable archival period (see Privacy Policy). We will not publish, redistribute, or use your files for any purpose other than fulfilling your order without your explicit permission.

5. Quotes and pricing

Automated quotes generated by the site are estimates based on volume and material. They are valid until you submit payment. We may issue a corrected quote if a model has significant complexity, support requirements, or post-processing needs not captured by the automated estimator. In that case we will email you the revised quote and the order will not proceed until you accept it.

6. Payment

Payment is processed by Stripe. We never see or store your card details. Default policy is full payment at the time of order; for larger custom orders we may use a 50% deposit / 50% before-shipment structure (see your specific invoice for details). Payment in full is required before we begin production.

7. Production and shipping

Typical turnaround is 3-5 business days from payment confirmation to ship date. Shipping is via USPS or other carriers at the customer's expense. Delivery dates are estimates; we are not liable for carrier delays.

8. Refunds and reprints

See our Refund Policy for the full terms. Summary:

  • Before printing begins: full refund on request.
  • Print failure on our equipment: we re-print at our cost.
  • Customer's model has unresolvable issues we couldn't catch beforehand: we contact you for a decision before charging.
  • After shipping: no refund except in cases of demonstrable defect; we may at our discretion offer a reprint.

9. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to your use of the Service is limited to the amount you paid us for the specific order at issue. We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits or business opportunity. We make no warranty of fitness for any particular purpose beyond hobby/prototype/decorative use.

10. Indemnification

You agree to indemnify and hold harmless TETECARE LLC and its members, officers, and employees from any claim arising out of your violation of these Terms, your infringement of any third-party right, or any damage your printed item causes when used outside of hobby/prototype/decorative use.

11. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above will change when we do. Continued use of the Service after changes constitutes acceptance.

12. Governing law and venue

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Cook County, Illinois.

13. Contact

Questions about these Terms? Reach Mladen via the contact form on the homepage, or email orders@theprintedbay.com.